Return & Exchange

The company carries out returns and exchanges of goods of proper quality in accordance with the Law of Ukraine “On Consumer Rights Protection” .

Returns and exchanges are processed via the delivery service “Nova Poshta” or at the address: Akademika Bulakhovskoho Street, 5B, Kyiv, 02000

For any questions regarding returns or exchanges, please contact our manager at +38093-820-54-45; +38099-211-65-68

Return & Exchange Timeframes

Returns and exchanges are available within 14 days from the moment the customer receives the product.

Return shipping is arranged by mutual agreement.

Conditions for Returning Goods of Proper Quality

According to Article 9 of the Law of Ukraine “On Consumer Rights Protection” , there are two reasons why a customer may return or exchange a product:

1. if the product does not meet the quality declared by the manufacturer;
2. if the product fully meets all requirements but does not satisfy the customer for any reason.

The returned product must be in proper quality, meaning:

• the original packaging is undamaged;
• the product is complete with all accessories;
• no mechanical damage is present;
• no signs of use.

The return may be completed within 14 days from the moment of receipt.

The return shipping is paid by the Sender.

Refunds are issued in a method convenient for the customer within 3 business days after the product is received and inspected by the seller.

Conditions for Returning Goods of Improper Quality

According to Article 8 of the Law of Ukraine “On Consumer Rights Protection” , if defects are detected within the warranty period, the customer has the right to demand:

• a proportional price reduction;
• free repair of the product’s defects;
• reimbursement of expenses for eliminating the defects;
• a replacement of the product or a full refund if the product cannot be repaired.

Notification about receiving a product of improper quality must be made within the first 24 hours after receipt:

• phone call: +38093-820-54-45; +38099-211-65-68
• email: 

The customer’s claims may not be satisfied if the seller proves that the defects occurred due to improper use or storage of the product by the customer.

The return shipping is paid by the Receiver.

Refunds are made in a method convenient for the customer within 3 business days after the product is received and inspected by the seller.

Return Restrictions

According to the Law of Ukraine “On Consumer Rights Protection”, the seller may refuse to return goods of proper quality if they are included in the official list of non-food products that are not subject to return or exchange.